Frequently Asked Questions

Most websites will not work on a smartphone device. They are slow to load, hard to view and do not offer the right kind of experience for customers on-the-go. Mobile screens are small. Mobile websites fits on the small screen are user friendly for your users on mobile devices. With a mobile website your visitors are able to access your informations without having to scroll over and try to find what they are looking for, it adjusts to fit the size of smartphone screen. They will be able to access your product and services on your site instantly. When mobile users cannot easily read your web site, they leave. Mobile users are often short on time and are multi-tasking while they’re on-the-go. According to Google, 95% of smartphone users have searched for local information; 61% call a business after searching; and 59% visit the location. This is why is important to stay mobile optimized.

A Mobile websites are built to provide the best possible experience to users. They are made for the smaller screen of a mobile phone, and are also made easier to navigate using touch or a keypad and provide more direct access to the information that a customer is more likely looking for while on the go.

We generate the desktop redirection script for you! So you just need to copy and paste one line of script into your desktop website and also on your request we provide installation for you. When visitors arrive from mobile devices they will automatically see mobile optimized website. We build optimized website with your brand and colors same as it is on your Desktop website. You do not need to change your existing domain name. Visitors from the desktop computer will see desktop website and from smartphones optimized version easier to navigate using touch or a keypad and provide more direct approach to the information that a customer is more likely looking for a while on the go.

We are currently support all major phones. Instantly have a mobile site for your normal site that works on all modern mobile phones!

When customers are looking for a business on their mobile devices, it’s not because they’re casually shopping or researching. They’re searching for a particular product or service what they are looking for to locate. Having a mobile website that appears during a user’s search, you let your customers know that you’re open and ready for business, right at the moment they need you the most. Mobile HD Server offers mobile websites that make it easy for mobile users to find your business online and with our mobile friendly features make it easy for customers to navigate and find what they are looking for and convert leads into sales. By 2013, there will be an estimated 4.5 billion mobile phone users worldwide using their phones to surf the Internet and look for information and services.

Step 2:  After you place your order we will start to build your Home page, Google GPS location, Social Sharing if you have and all additional pages as per in your order. Depend on the package you choose it can take from 3-10 days to be finalized.

Step 3:  After the website is finalized we will send it to you and wait for your approval.

Step 4:  After all changes are done if have any, we can proceed with uploading website to the server to go online.

Step 5: We create special code which will be install on your current home page of your .com or similar website. We will install it for you or you can do it yourself or ask your web designer to install for you.

Step 6:  Your m.yourwebsite.com will be pointed to the mobile server it takes up to 8 hours for internet propagation to be completed so your site can be found by users.

Step 7:  We then send you your login for your new mobile website. how you can send an request if you have any changes in the future. You will have up to 5 changes per month free of charge.

You will receive, through email using the email address you have provided, a confirmation of your order. Likewise, a payment confirmation will also be sent to you by the payment gateway (financial company that is processing your payment).

Why did you call or e-mail me to verify my order?
For your own security and protection, if in the normal course of fraud control we find something suspicious regarding your order, we will call or e-mail you to verify your information.

What are my payment options?
Payment options are dependent on where you are located. At the moment the payment options are the following:

- Visa

- MasterCard

- PayPal
You will see your payment options when you come to the PAYMENT page when purchasing.

How do I change or cancel an order?
To cancel an order you recently completed, please contact customer service at support@mobilehdserver.com. Please always indicate your Order Reference Number. We will make every effort to accommodate your request. However, keep in mind our system is designed to fulfill orders as quickly as possible. If you want to change an item in your order, we recommend that you cancel the entire order and make another transaction. We will give you a full refund.

Is ordering over the internet secure?
Yes. Secure Socket Layer (SSL) encryption is used for every transaction in order to ensure that your payment is secure. SSL encrypts the transmissions from our ecommerce servers as well as your computer. SSL encryption works by forming a matched pair with the transmission from your computer transmission and our server, so that only data to and from these sources can be valid.

How do you safeguard the confidentiality of my private information?
The information and contact details, gathered through the purchase process of our products, will be kept strictly confidential and will only be used for the purpose of fulfilling your order.
You will only be contacted concerning MobileHDSever. We will not sell or exchange your contact details or any information collected from you with any other organization, commercial or not. The information collected will only be used by www.mobilehdserver.com for their sole use for internal purposes only and strictly in relation with your order.

Is my personal and credit card information safe on your website?
Yes. We ve taken several steps to ensure all information received from our online visitors is secure from unauthorized access and use. All transactions are completed on a secure server. In secure mode, your computer and our server send data back and forth in an encrypted format.
In addition, we do not store any credit card information. No credit card information is stored in our website or accessible through our website. No credit card information is stored in our databases. No credit card information can be consulted or seen by any of our staff at any moment during or after the ordering process.